/Delivery & Returns
We strive to deliver all orders as fast as we can, and once it has been shipped, you will receive a confirmation email that included tracking number and link. Normally, all orders will be shipped in 2-3 business days after placing your order. Delivery might be delayed if it met the following situations, inclement weather, package congestion, etc. Deliveries are made between 9 AM-5 PM (Monday-Friday)
*If you do not receive tracking confirmation after 5 business days from the day you completed your purchase, please contact us at eshop@spoonyard.com for more information.
You can track your order here :
- Worldwide : FedEX
- Hong Kong SAR/ Macau SAR : SF Express
- Mainland China : SF Express
- Taiwan : SF Express
- Japan : FedEX
- South Korea : FedEX
Import Taxes & Duties
Your order will be shipped on a Delivery Duty Unpaid service and you may be required to pay customs duties and taxes on your purchase when it arrives in the destination country. Payment of the taxes and related duties will be responsibility of the recipient. Thus, the price of our goods do not include any duties and taxes. For Mainland China & Taiwan, SF express couier will contact you with further details for customs clearance. For International order, FedEx courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.
*Please also note that we cannot undervalue orders or mark them as a gift.
| Country/Region | Shipping Costs | Transit Time |
|---|---|---|
| Hong Kong SAR/ Macau SAR | from $55 HKD on orders free shipping on orders over $500 HKD |
3 days |
| Mainland China | from ¥120 on other orders free shipping on orders over ¥1200 |
4 days |
| Taiwan | from NT$550 on orders free shipping on orders over NT$5500 |
4 days |
| South Korea | from $20 USD on orders free shipping on orders over $200 USD |
4 days |
| Japan | from ¥2600 on orders free shipping on orders over ¥26000 |
4 days |
| Singapore | from $20 USD on orders free shipping on orders over $200 USD |
5 days |
| All other Asia countries: Thailand, Vietnam, Malaysia, Philippines |
from $20 USD on orders free shipping on orders over $200 USD |
5 days |
| USA | from $35 USD on orders free shipping on orders over $350 USD |
4 days |
| Canada |
from $40 CAD on orders free shipping on orders over $400 CAD |
4 days |
| United Kingdom | from £25 on orders free shipping on orders over £250 |
4 days |
| Australia | from $45 USD on orders free shipping on orders over $460 USD |
6 days |
| New Zealand | from $45 USD on orders free shipping on orders over $450 USD |
8 days |
| Europe Group A: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania |
from €30 on orders free shipping on orders over €300 |
4-6 days |
| Europe Group B: All other European countries |
from $90 USD on orders free shipping on orders over $900 USD |
11 days |
| International Group A: Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Morocco, Saint Lucia, Mexico |
from $65 USD on orders free shipping on orders over $650 USD |
11 days |
| International Group B: Israel, Russia |
from $50 USD on orders free shipping on orders over $500 USD |
12 days |
| International Group C: All other countries |
from $85 USD on other orders free shipping on orders over $850 USD |
12 days |
Returns Policy
Unused Product may be returned if you contact Customer Service within 7 days of its receipt provided that
- all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the product;
- the copy of the original invoices and the copy of the credit card used to purchase the Product must also be presented.
- due to hygiene concerns, we cannot accept returns for mask, intimate wear, leggings, socks, or altered products.
*Please noted that initial shipping cost, return shipping costs, tax and duties will not be refunded. The decision as to whether the product is accepted for return remains with the Company’s sole discretion and its decision shall be final.
If the Company receives a return that cannot be accepted, the Product shall be re-shipped to the customer at his/her sole cost.
*EXCHANGES Products cannot be exchanged.